License Verification, is a plugin that verifies that your customer holds a valid license and then allows the provision of customer support. This makes it the ideal solution for sellers of software and other digital products on multiple markets online.
Its main purpose is to find the customer order by checking multiple markets (where you sell products), check whether the product in question is covered by your support period, and also check whether the customer purchased a 'support extension'.
Finally it will allow you to decide whether to provide support or reject the request, possibly with an offer to extend their support period by purchasing a 'support extension'.
As seen on our own support ticket system!
If your products are sold on multiple markets, License Verification has the ability to iterate multiple such channels, to retrieve the customer order information. Each sales channel is loaded individually as a sub-plugin of 'licenseVerification' and they can be added or removed as required.
License Verification comes complete with support for the following sales channels:
local opencart stores
the opencart.com (sellerAPI) and
the themeforest.net (envato API).
It can of course be easily extended to handle multiple other sales sources and stores, of all kinds!
License Verification can also register domains to the licensed products in the customer's support request. Each product sold carries with it a license which can hold a number of domain allotments. When this number is reached the customer will be notified to purchase a new license.
The plugin suppports the use of support extensions for the products you sell.
If the support period for a product has expired, irrespective of the channel where the product was purchased from, License Verification can recognize any support package recently purchased by the customer at your local store and connect it to their active support request (provided that their email in the request & at the store are the same). License Verification can recognize the length of time associated with the support package purchased and thus extend the license duration of the product to reflect this.
License Verification integrates into osTicket seamlessly via the osTicket Motherload plugin mechanism.
osTicket Support Ticket system.
Compatible with any extensions.
Requires 'osTicket Motherload' (a plugin controller for osTicket) which is included in this software bundle.
Choose your method:
Install our plugin in 3 easy steps:
1. Download & Unzip
Download our plugin.
Extract its contents onto your hard drive.
2. FTP & Upload
FTP into your osTicket installation & find the osTicket root directory.
On your computer, open the folder 'UPLOAD' where you extracted the zip file.
Upload the contents of this folder into the osTicket root directory on the server.
3. Install via plugin installer
Login into osTicket.
Go to Admin panel > Manage > Plugins.
Make sure 'osTicket Motherload' is installed.
Go to Admin panel > Manage > Plugins > osTicket MotherLoad
In Allowed Signals: add 'ticket.create.before'
In Enabled Plugins: add 'plugin_licenseVerification'
Click [Save]. You should see no errors being reported in the debugger.
To configure the plugin please read the 'Configuration' section of the 'readme' file which you can download below.
You can also uninstall it by just deleting the '/motherload/plugins/licenseVerification' folder, without any issues whatsoever.
Remember, you have to enable 'osTicket Motherload' in order to activate it, so go to Admin panel > Manage > Plugins, check the plugin and click More > [Enable]
The video provides detailed information on how to install, configure and test License Verification for osTicket.
Find out if License Verification for osTicket is the right product for your needs. Discover what kinds of solutions it provides and the types of problems that can be solved by acquiring and using this application.
We maintain transparency in our pricing and we always remain competitive, so that you can reap the benefits.
Security and Performance:
When developing our software, system security is our top priority, while never compromising on performance. Ordering from us is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either.
We insist that you love everything you buy from us.
If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.
All our products come with amazing service. Our online ticketing system and helpful staff will make sure of it.
You get a full 30 days to get your money back, for all downloadable products. If it simply will not work on your setup and we cannot fix the problem then we'll cheerfully refund you every cent. For everything else, you get a full 14 day no-questions asked, money back guarantee.
Returns are easy, simply log into your account and fill in the returns form for fast processing. We'll get you a refund in a snap!