Allows users to formulate customized information which can be displayed in the agent panel ticket tables.
Have you ever needed to add a new column to your Agent Panel's tickets tables to display some custom data, like for example, showing the amount of time your client is waiting for your agent's reply? Normally this would require much modification be done to various core files.
Did you know though that already in place is osTicket's built-in functionality which allows you to add columns to your tickets tables?
This can be accessed from the Admin Panel > Settings > Tickets > Queues, where each queue corresponds to a particular ticket table view. Each queue column can be customized therein to be loaded with data from various 'Data Sources' already available by osTicket.
This plugin gives the user the ability to add & customize new 'Data Sources' in osTicket which can then be added to any column in any queue you may require. Out of the box, this plugin adds a new data source called 'Client Waiting Time' to class 'TicketThread', showing the amount of time your client is waiting for your agent's reply.
You can of course create as many of your own data sources as you like to handle any task at hand.
queueDataSources integrates into osTicket seamlessly via the osTicket Motherload plugin mechanism.
Two minor changes to a single core file are handled automatically by the plugin and can persist across upgrades without user intervention!
osTicket Support Ticket system.
Compatible with any extensions.
Requires 'osTicket Motherload' (a plugin controller for osTicket) which is included in this software bundle.
Requires 'coreMod for osTicket Motherload' (a file modification plugin) which is included in this software bundle.
Choose your method:
Install our plugin in 3 easy steps:
1. Download & Unzip
Download our plugin.
Extract its contents onto your hard drive.
2. FTP & Upload
FTP into your osTicket installation & find the osTicket root directory.
On your computer, open the folder 'UPLOAD' where you extracted the zip file.
Upload the contents of this folder into the osTicket root directory on the server.
3. Install via plugin installer
Login into osTicket.
Go to Admin panel > Manage > Plugins.
Make sure 'osTicket Motherload' is installed and enabled.
Make sure 'coreMod for motherload' is installed and enabled.
In your browser, refresh a page in osTicket a few times.
To configure the plugin please read the 'Configuration' section of the 'readme' file which you can download below.
Remember, you have to enable 'osTicket Motherload' (and its instances), in order to activate it, so go to Admin panel > Manage > Plugins, check the plugin and click More > [Enable]
Before deleting the coreMod plugin for good:
NOTE: You may decide to replace /include/class.queue.php from the official osTicket download file or from the 'include/plugins/motherload/plugins/coreMod/backup/include' folder.
NOTE: You may decide to keep or restore files from the coreMod 'backup' and 'coremods' folders.
Remove/Disable the coreMod plugin from the motherload plugin page to stop its file monitoring activity.
Delete the '/motherload/plugins/coreMod' folder.
Delete file /include/class.CustomQueueBroker.php and
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