Topiclists is a plugin that allows for smart, dynamic, interlinked and nested ajax custom lists on the ticket creation page.
Are you looking to replace your single Help Topic drop-down list with a number of nested custom lists which you can update with ajax from any database? The purpose of these topiclists is to replace the single Help Topic field with multiple nested and interconnected drop-down lists thus helping the user find their required Help Topic faster and easier.
Nested ajax Help Topic lists, the Holy Grail in the ticket creation process are finally here ...
... Topiclists can even be tailored to individual clients while bringing in external data from any remote server!
These Ajax super custom lists can appear both in the front end (client side) and back end (agent side) where a new ticket is being created.
Topiclists are interlinked such that each list is fed the user selection of the previous list using ajax.
You can of course create as many of your own topiclists as you like to handle any task at hand.
Topiclists is based on Superlists, another trusted osTicket Motherload plugin, used in hundreds of osTicket installations.
No core file modifications necessary!
osTicket Support Ticket system.
Compatible with any extensions.
Requires 'osTicket Motherload' (a plugin controller for osTicket) which is included in this software bundle.
Choose your method:
Install our plugin in 3 easy steps:
1. Download & Unzip
Download our plugin.
Extract its contents onto your hard drive.
2. FTP & Upload
FTP into your osTicket installation & find the osTicket root directory.
On your computer, open the folder 'UPLOAD' where you extracted the zip file.
Upload the contents of this folder into the osTicket root directory on the server.
3. Install via plugin installer
Login into osTicket.
Go to Admin panel > Manage > Plugins.
Make sure 'osTicket Motherload' is installed.
Go to Admin panel > Manage > Plugins > osTicket MotherLoad
In Allowed Signals: add 'session.close'
In Enabled Plugins: add 'plugin_topiclists'
Click [Save]. You should see no errors being reported in the debugger.
To configure the plugin please read the 'Configuration' section of the 'readme' file which you can download below.
You can also uninstall it by just deleting the '/motherload/plugins/topiclists' folder, without any issues whatsoever.
Remember, you have to enable 'osTicket Motherload' in order to activate it, so go to Admin panel > Manage > Plugins, check the plugin and click More > [Enable]
The video provides detailed information on how to install, configure and test Topiclists for osTicket.
Find out if Topiclists for osTicket is the right product for your needs. Discover what kinds of solutions it provides and the types of problems that can be solved by acquiring and using this application.
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